PrepMocker Support

Contact PrepMocker

Contact us for mock-test support, technical issues, question or solution corrections, content-source concerns, payments, refunds or general feedback.

Before contacting us: Please do not share passwords, OTPs, complete card numbers, UPI PINs or other sensitive information. For a payment-related query, share only the transaction or order reference and the relevant date.

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Email Support

For account access, mock-test availability, technical problems, question corrections, source concerns, payments, refunds or general enquiries, email us at:

Email support@prepmocker.com

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What to include

A clear message helps us investigate faster. Include the following when relevant:

• Your name or registered email
• Page or test URL
• Question number or section name
• Short issue description
• Screenshot, if safe to share
• Transaction reference and date, only for payment matters

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Question and technical errors

If a question, solution, result screen or page is incorrect, mention the exact URL and question number. For a technical issue, include your device, browser and the time when the issue occurred.

We use correction reports to improve the accuracy and learning experience of PrepMocker resources.

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Content and source concerns

If you believe content needs attribution, contains an error or raises a copyright concern, email the affected page URL and a clear explanation of the concern.

PrepMocker distinguishes original practice questions from source-labelled previous-year-question resources and reviews legitimate reports.

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How we handle messages

We review the page, test or transaction details provided in your message.
We may ask for additional information when it is needed to investigate the issue.
Technical, educational-content and payment concerns are checked against the relevant available records.
We reply by email with the next step, clarification or resolution where possible.

We aim to review genuine support and correction requests within 2–5 working days. Response time may vary for complex technical, payment or source-verification issues. Please avoid sending repeated duplicate messages.

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Educational resource note

PrepMocker is an independent educational practice platform. Practice questions, explanations and mock-test scores are intended for learning and revision. They do not guarantee rank, admission, selection or examination results.

For official exam dates, eligibility, syllabus, application rules and examination instructions, always consult the relevant official examination authority.

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