Refund & Cancellation Policy

Last Updated: 06 December 2025

This Refund & Cancellation Policy applies to all purchases made on Prepmocker.

1. Digital Products

All our services (mock tests, test series, bundles, etc.) are digital in nature. Once access is granted to a paid product, it is considered delivered.

2. Refund Conditions

Refunds may be considered only in the following cases:

Payment was made but access was not provided due to a technical issue from our side.
Amount was deducted twice for the same order (duplicate payment).

In such cases, you must contact us within 3 days of the transaction with valid proof (transaction ID, screenshot, etc.).

3. Non-Refundable Cases

Wrong product purchase by the user.
Change of mind after purchase.
Partial usage of test series or bundles.
Offers, discounts, or coupon-based purchases.

4. Cancellation

Since products are delivered digitally and access is granted instantly or within a short time, orders once completed cannot be cancelled by the user.

5. Processing of Refunds

If a refund is approved, it will be processed to the original payment method (e.g., bank account / card / UPI) used during the transaction.
Refund processing time may take 7–10 working days, depending on the payment gateway and bank.

6. How to Request a Refund

To request a refund (if eligible), please email us with the following details:

Full name
Registered email ID
Mobile number
Order ID / Transaction ID
Issue description and proof (screenshot, bank SMS, etc.)

Send your request to: support@prepmocker.com

7. Contact Us

For any clarification related to this policy, reach us at:

Email: support@prepmocker.com