This Refund & Cancellation Policy applies to all purchases made on PrepMocker. Please read it carefully before making any payment.
1
Digital Products
All services on PrepMocker — including mock tests, test series, and bundles — are digital in nature.
📦 Once access is granted to a paid product, it is considered fully delivered and consumed.
2
Refund Conditions
Refunds are considered only in the following cases:
- Payment was made but access was not provided due to a technical issue on our side
- Amount was deducted twice for the same order (duplicate payment)
⏱️ You must contact us within 3 days of the transaction with valid proof (Transaction ID, screenshot, bank SMS, etc.)
3
Non-Refundable Cases
Refunds will not be provided in the following situations:
- Wrong product purchased by the user
- Change of mind after purchase
- Partial usage of test series or bundles
- Purchases made using offers, discounts, or coupons
🚫 No exceptions will be made outside the conditions listed in Section 2.
4
Cancellation
Since all products are delivered digitally and access is granted instantly or within a short time after payment, orders once completed cannot be cancelled by the user.
⚠️ Please review your selection carefully before proceeding with payment.
5
Processing of Refunds
- Approved refunds will be credited to the original payment method used during the transaction (bank account, card, or UPI)
- Processing time may take 7–10 working days depending on your payment gateway and bank
✅ You will receive a confirmation email once your refund has been initiated.
6
How to Request a Refund
To request a refund (if eligible), email us at support@prepmocker.com with the following details:
- ✓ Full name
- ✓ Registered email ID
- ✓ Mobile number
- ✓ Order ID / Transaction ID
- ✓ Issue description with proof (screenshot, bank SMS, etc.)
📋 Incomplete requests without Transaction ID or proof will not be processed.
7
Contact Us
Need help with a refund request?
Our team typically responds within 24 hours on working days.